Provide guests with round-the-clock customer support.
Engaging in guest communication can be time-consuming, especially during evenings and weekends. Our team of guest communication specialists is available 24/7 to provide assistance.
Response
Delaying your responses to guests can negatively impact your property’s visibility in Airbnb searches. Additionally, as your response rate declines within 24 hours, sluggish communication can lead to a loss in earnings.
This is precisely why our team is accessible around the clock to address guest inquiries and provide necessary assistance. We manage to respond to 90% of messages within just 1 hour, ensuring that your guests receive prompt attention without unnecessary delays.
Support Team
Recognizing the potential frustration caused by automated bots, we’ve taken the approach of immediately connecting your guests with a live member of our team.
To ensure a seamless experience, we’ve established dedicated phone numbers for each specific area in which we operate. This enables guests to directly reach out to us through a direct phone call.
Enhance your rating for guest communication.
Our team of guest communication specialists is not only adept at providing swift assistance to your guests, but also maintains a high level of service quality.
With an average communication rating of 4.6 on Airbnb, we consistently ensure the satisfaction of your guests.
Need help?
Good Response Time
Engaging in a continuous exchange of messages with guests is an essential aspect of managing a short-term rental property. However, it often consumes a significant amount of time. Therefore, here are a couple of methods to simplify the process of communicating with guests and make it more convenient.
To alleviate the pressure of swift responses while maintaining a personalized approach, consider incorporating automated messages. Keeping consistent communication with your guests from the moment of booking not only leaves a favorable impression but also enhances the likelihood of receiving positive reviews.
Airbnb’s ‘scheduled messages tool’ enables you to craft message templates, simplifying the provision of valuable information to guests with just a few clicks. For instance, you can establish templates to dispatch booking confirmations, comprehensive check-in directions, a warm welcome on their initial day, a mid-stay check-in, and an express check-out message to express gratitude for their stay.
Ideally, you can adopt strategies to minimize the need for guests to ask numerous questions. A convenient approach is to include a manual within your property that addresses the most commonly raised queries.
For instance, you could feature a brief reminder outlining the house rules, details about your Wi-Fi network (including the network name and password), and instructions for operating appliances like washing machines or dishwashers. By furnishing comprehensive information, you’re likely to reduce the influx of routine inquiries, enabling you to dedicate more attention to pressing guest messages.
Alternatively, you have the option to collaborate with us, allowing our team to handle various aspects such as processing bookings, verifying guests, and offering round-the-clock responses to messages.